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Customer Services Assistant, Flint's Theatrical Chandlers

Description

Flint's are looking to recruit a new member of staff to its busy customer service team based at our Deptford Warehouse.
This is a permanent position reliant on completing a three month trial period.
Overall Purpose
The role’s main purpose is to serve customers over the telephone, and by fax, email and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.


Key Duties
• To ensure orders for customers are raised promptly and accurately.
• To respond to emailed orders and enquiries as necessary
• To ensure complaints and issues raised by customers are quickly resolved.
• To liaise with couriers regarding customers’ orders.
• To receive and deal with incoming calls to the company.

Person Specification
The successful candidate will have demonstrable experience and interest in the theatre industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills.


The department can get very busy so the ability to work effectively when under pressure is essential.


Company Profile
Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television and marine industries.


Please apply in writing to dave.clarke@flints.co.uk providing covering letter and curriculum vitae.

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Photo, Crowds enjoying Garden of Light, by TILT. Lumiere London 2016, produced by Artichoke, supported by Mayor of London. Credit Matthew Andrews 2016.

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Photo, Jennie Gill, Yorkshire Artspace, Sheffield. Photo Our Favourite Places / Nigel Barker for Yorkshire Artspace.