Arts Jobs


Retail and Admissions Assistant - HMS Belfast (London), Imperial War Museums


The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

HMS Belfast

HMS Belfast, on the River Thames attracts over 300,000 visitors each year. The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. HMS Belfast has one shop, situated in the admissions area.

To Apply

Apply online via our website

Please note we do not accept CV’s, you will be required to fill in an online application form.

If you have any queries please contact us at

The closing date for receipt of applications is 9am, Thursday 20 February 2020.

Interviews will take place in week commencing Monday 24 February 2020. Please note that the interview date has been specifically chosen according to the availability of the panel. You are advised to keep this date free if you are interested in this vacancy. We are unable to reschedule interviews.

IWM is committed to a policy of Equal Opportunities

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Photo, Crowds enjoying Garden of Light, by TILT. Lumiere London 2016, produced by Artichoke, supported by Mayor of London. Credit Matthew Andrews 2016.

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