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Visitor Services Supervisor, The Roundhouse

  • 29th May 2018
  • London
  • Full time
  • Paid (£25k-30k)
  • Other, venue, charity, visitor services,
  • Rebecca French recruitment@roundhouse.org.uk

Description

The Roundhouse is committed to providing a memorable experience for all its visitors, whether they are a gig-goer attending a performance or a young person using our studio facilities and to ensure that they are warmly welcomed and taken care of from the moment they get in touch or arrive on-site. Central to that commitment is ensuring that the Visitor Services team works closely together to pre-empt visitors’ needs and solve any issues that arise. We are looking for a positive, enthusiastic and hardworking individual to join our Visitor Services Supervisor team to lead in front of house operations, the studios reception and the box office.

To be considered, you must be a clear communicator with an adaptable approach and a passion for customer service. Experience of working in a box office or venue environment is essential as is experience of motivating and managing staff. Experience working with and around young people will also be an asset.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one, due to the nature of the role.

If you would like to apply, and feel you have the skills and experience Roundhouse is looking for, please download the full job descriptionapplication form and personal details form from our website at http://www.roundhouse.org.uk/about-us/work-at-the-roundhouse/current-vacancies/new-vacancy-visitor-services-supervisor-2/ and send your application to recruitment@roundhouse.org.uk by 10am, Tuesday 29th May 2018.

Contract: Permanent
Hours: 40 hours on a rota covering 7 days a week including evenings
Salary: £26,531 per annum
Interviews: w/c Monday 4th June 2018

Please note CVs will not be accepted.
We regret that we will only be able to reply to shortlisted candidates.
Roundhouse strives to be an equal opportunities employer

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View our policy on unpaid opportunities and internships

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Photo, Crowds enjoying Garden of Light, by TILT. Lumiere London 2016, produced by Artichoke, supported by Mayor of London. Credit Matthew Andrews 2016.

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Photo, Jennie Gill, Yorkshire Artspace, Sheffield. Photo Our Favourite Places / Nigel Barker for Yorkshire Artspace.