Contact Centre Assistants, Ambassador Theatre Group


We're looking for target-driven sales people with excellent customer care skills.

We are currently recruiting Contact Centre Assistants to sell Tickets, ATG Theatre Cards and Retail Packages over the phone for all ATG’s venues and clients, based at our Contact Centre at the Sunderland Empire.

The Ambassador Theatre Group, is the largest owner/operator of theatres in the UK with over 40 UK and international venues.  An internationally recognised theatre producer and a leader in theatre ticketing services through ATG Tickets, the joint-largest ticketing company in the UK. 

You will develop and sustain audiences throughout the country by pro-actively selling tickets and retail offers, including our membership scheme, for ATG’s venues and clients nationwide, providing excellent levels of customer care and consistently exceeding customer expectations.

The team works on a rota basis to cover our opening hours 9am - 10pm Monday - Saturday and 10am - 8pm on Sundays. Availability including evenings and weekends is therefore essential for this role. 

Person Specification


  • Experience of working in sales environment
  • Like achieving targets
  • You will enjoy working in a team in a fast paced environment
  • The ability to remain calm under pressure
  • The ability to communicate clearly and confidently
  • Passionate about delivering great Customer Service.

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