Visitor Experience Training and Engagement Manager, Science Museum (Science Museum Group)


Have you designed and delivered engaging customer service training? Do you have the ability to encourage colleagues to engage in new ways of working?

We are looking for a dynamic and energetic training expert to join our Visitor Experience department. Joining our Visitor Experience management team, you will make a significant contribution to the realisation of our ambition to become the best group of museums in the world by working with over 100 frontline colleagues to exceed visitor expectations. If you are passionate about providing world class training, in a service led environment, you will have a unique opportunity with us to shape the experience of over 3 million visitors every year.  You will also help us to ensure that we significantly improve our ongoing communication and dialogue with colleagues working on the front line so they are actively engaged with life at the Museum.

You will have experience of designing and delivering customer service training, as well as the ability to influence people to embrace new ways of working. You will be able to manage the expectations of senior stakeholders and have knowledge of coaching people on career development.

You will be offered excellent benefits, including 25 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.

For further information please visit our website