Ticketing Assistants, The Roundhouse Trust

  • 21st August 2018
  • London
  • Part time
  • Paid (£20k-25k pro rata)
  • Other, charity, venue, ticketing, box office, marketing, operations,
  • Rebecca French


To enable us to continue with the ongoing development of the Roundhouse’s ticketing and customer service offer, we are looking for two part-time Ticketing Assistants to support in the maintenance of all bookable events as well as act as a first point of contact for all ticketing and customer service queries.

This role ensures that all sales channels are working to optimum efficiency and will champion the ways ticketing can contribute to achieving the Roundhouse’s business objectives.

You will be processing orders and troubleshooting issues via a variety of communication channels (phone, email, social media and in person), ensuring a high level of customer service and efficiency are delivered at all times.

You will also assist in delivering a premium ticketing service to internal and external stakeholders.

To be considered for this role, you must have a positive attitude and willingness to learn. Experience of working in a customer service capacity is desirable, although not essential.

The successful candidates must have a current and acceptable DBS check, or be willing to undertake one, due to the nature of the role.

If you would like to apply, and feel you have the skills and experience we are looking for, please download the full job descriptionapplication form and personal details form from our website at and send your completed application to by 9am, Tuesday 21st August 2018.

Contract: Fixed term (until 31st March 2019 with the potential to extend)
Hours: 30 hours per week (across 7 days with a varying shift pattern structured to suit the needs of the business)
Salary: £16,720 per annum (pro rata of £22,000 per annum)
Interviews: Thursday 23rd August 2018

Please note CVs will not be accepted.
We regret that we will only be able to reply to shortlisted candidates.
Roundhouse strives to be an equal opportunities employer.