Technology Service Desk Engineer, Royal College of Music

  • 23rd January 2019
  • London
  • Full time
  • Paid (£25k-30k)
  • music, Other, IT, Technology, Digital
  • Isabella Enstrom


Technology Service Desk Engineer

Job ref no: 301-19

Closing date: 9am Wednesday 23 January 2019

Interview date: Friday 1 February 2019

Two positions are available on a permanent, full-time, basis with an immediate start.

Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are creating a brand new service desk team to support our students, professors and staff in the use of technology.

We are seeking two Technology Service Desk Engineers to form the core of the new service desk team, working alongside an apprentice engineer under the leadership of the Deputy Technology Manager. The ideal candidates will be technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous.

Working at our South Kensington campus, the service desk team will deal with a wide range of IT support requests, providing 1st/2nd line user support for desktop PCs and phones, business and specialist software, cloud services, laptops, printing facilities and basic AV equipment. There will also be opportunities for the engineers to use and develop their own specialist skills and to work on a wide range of digital projects, including major upgrades and renewals as part of the College’s £40m investment programme, More Music.

For full details of this position and to apply please read the Applicant Information Pack, available to download from the RCM website:

The Royal College of Music is an Equal Opportunities Employer