Deputy Customer Relations Manager, Watermans


Are you a dynamic customer service professional who’s passionate about delivering an outstanding experience to customers of all kinds, creating an environment that will make customers advocates? Do you love the arts and want to be part of making a thriving arts organisation the best it can be? Are you flexible, a self-starter and people person who’s comfortable being the role model for a team?

If so, read on! We’re West London’s leading arts centre welcoming 230k visits a year; an independent charity and social enterprise with a thriving venue on the banks of the Thames - comprising a cinema, theatre, gallery and studio spaces - and an extensive outreach programme, including an outdoor arts venue in Hounslow.

We’re looking for a new Deputy Customer Relations Manager to support the Customer Relations Manager and Marketing Director in heading up our large and successful customer service team.

Our mission is to inspire communities through the arts and creativity and the customer relations team is fundamental to delivering the conditions to enable this, both in the venue and in our wide outreach programme. We’re also committed to being a diverse and inclusive organisation, and we want our team to reflect that. So, we actively encourage applications from people of all backgrounds and preferences.

For more information, please visit our website: