Front of House Training and Development Manager, Royal Albert Hall


We are seeking an inspirational Front of House Training and Development Manager who will be responsible for devising and delivering training to all levels of our Front of House and Tours team and who will develop a clear recruitment and staff development journey in collaboration with the Front of House management team.

A key part of this position will be undertaking the role of Duty Manager. You will act as the nominated representative of the Hall, ensuring its licence conditions are upheld and having ultimate responsibility for the safety of the public and staff.  Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of customer service offered to all our visitors including customers and promoters is of the highest quality.

The ideal candidate will have demonstrable experience of devising and delivering inspirational training to a large and diverse team of customer facing staff in a fast-paced environment. They will be self-motivated and passionate about consistently delivering high standards of customer care and encouraging the team to deliver unforgettable experiences that reflect the Hall’s values and outstanding reputation. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations.

To see the job description for more detailed information about this role and to apply, please visit our website here.

The closing date for all applications is 12 noon on Friday 3 May 2019.