ICT Helpdesk Apprentice, Museum of London


As the leading museum for London, we tell the story of the world’s greatest city and its people – why not make this the place to discover your story of London?

£14,014 p.a plus benefits (based on National Minimum Wage)

Fixed term contract 12 months.

Are you looking to develop a career within IT? Do you have a real passion for technology?
Here at the Museum of London, we recognise there are many ways to start a career and that our paths can often change.  So whether you have always known you wanted to work in IT or you are now looking to take that first step into the IT career world, we can offer you not only hands on experience but a nationally recognised qualification whilst working. You will be working towards the Level 3 Infrastructure Technician apprenticeship standard. 

As an ICT Helpdesk Apprentice at the Museum of London you will be an integral part of the ICT team who are responsible for managing and maintaining the museum’s network infrastructure and ICT systems.

You will be responsible for providing support to the museum’s users, in what can be a complex and high-pressure environment. As part of the helpdesk team you will also be the first point of contact to all our colleagues within the museum when dealing with helpdesk requests and will have to provide a highly efficient customer service.

The requirements to apply for the apprenticeship scheme are that you are an A-level student with GCSEs Grades A-C in Maths and English, you have knowledge of using Windows 2007 or 2010 and have the ability to communicate clearly in writing and verbally to a variety of audiences.

The closing date for applications is Monday 27 May 2019. Interviews will be held for successful applicants on Wednesday 12 June 2019.

Application forms and details about the role can be found at 

The Museum of London is committed to equal opportunities and diversity.  We particularly welcome applications from disabled and BAME candidates, who are currently under-represented in our organisation.