Front of House and Marketing Supervisor, Benjamin Franklin House


Benjamin Franklin House is a Grade I listed Georgian building, located in the centre of London, just off Trafalgar Square. For nearly sixteen years between 1757 – 1775, Dr Benjamin Franklin – scientist, diplomat, philosopher, inventor and US Founding Father – lived at 36 Craven Street.

Job Description

The Front of House and Marketing Supervisor will be responsible for ensuring the highest levels of visitor satisfaction, broadening awareness of the House and the Historical Experience through targeting marketing activities, and managing the volunteer team to ensure smooth running of daily operations.

Front of House Duties

  • Open and close the House mornings and evenings (along with other keyholders)
  • Manage front of House and Box Office/shop ensuring
    • All visitors are made welcome
    • All visitor questions addressed
    • Ticket, merchandise sales, and event bookings are accurately recorded
  • Daily management of volunteers, including training, creation of volunteer materials, scheduling and allocation of tasks
  • Assist Education Manager with the recruitment of volunteers
  • Oversee the running of the Historical Experience show on Wednesday – Sunday, and architectural tours on Mondays
  • Ensure exterior signage is well maintained
  • Assist with basic financial tasks related to the Box Office
  • Supervise group bookings; promote, organise and oversee visits
  • Collect visitor feedback and prepare weekly visitor metrics
  • Ensure a consistently excellent standard of visitor services across weekdays and weekends, with support from the Weekend Supervisors

Marketing Duties

  • Regularly review, update and implement the detailed House marketing plan in collaboration with the Director
  • Promote the House and its public offerings
  • Track and arrange distribution of marketing literature
  • Monitor and act as the main point of contact for promotions
  • Explore new ways of marketing including special offers, online opportunities and press
  • Maintain marketing presence on key tourism websites
  • Manage House social channels in collaboration with the team
  • Host marketing events for targeted groups

General Responsibilities

  • Represent the House in a friendly and professional manner
  • Assist with events, room hire and operational activities as required
  • Some evening/weekend work required

Please send CV/Cover Letter detailing your suitability for the role to