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Visitor Services Event Supervisor (casual), Alexandra Palace

Description

Alexandra Palace is the iconic north London venue that offers everything you need for an extraordinary event or great day out with the benefit of some of the best panoramic views of London. Ally Pally, as it is lovingly known, hosts exhibitions, live music, live sport and corporate events throughout the year.

The Visitor Services Event Supervisors (casual) are responsible for supporting and supervising the visitor services team during events in a duty management capacity. Ideal candidates will have experience dealing with customers face to face along with strong verbal communication and troubleshooting/ resolution skills. Experience of working in a box office and front of house environment is essential. Knowledge of Alexandra Park and Palace events and operations would be advantageous as would experience of supervising teams and working duty manager shifts.

On event days the Visitor Services team will work across all areas of the building and start and finish times are dependent on the event calendar. This will include some late night working during concerts and theatre productions. Shift times will vary as per the event requirements.

Work is offered on an as and when needed basis.

The hourly rate is £10.47

Responsibilities

  1. Support a pool of Visitor Services Assistants in providing excellent customer service, working as part of an effective team during events

  2. Supervise the VSA team with ticketing and box office operations for live events 

  3. Carry out front line service administration processes and procedures including

  4. Support the event Duty Managers in event operations by assisting with fire evacuation procedures and security operations across site

  5. Support front of house operational duties site-wide as and when required. This may include working in the East Court, Victorian Theatre, Palm Court Info Point, Cloakroom and Ice Rink Reception

Essential

  • Fluent in English language

  • Experience dealing with customers face to face

  • Experience working in a box office or front of house

  • Experience resolving customer complaints

  • Calm under pressure

  • Interest in live events

  • Team player

For more information visit https://www.alexandrapalace.com/about-us/jobs/