Visitor Service Assistant - National Museum, Artisan People


Artisan People are recruiting gallery assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible. You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment. You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills
  • A commitment to providing the best visitor experience possible
  • Vigilance within surroundings and awareness of security issues
  • Excellent presentation, punctuality and reliability
  • Alertness for quick response to emergency situations and evacuations
  • Engaging with visitors, actively promoting exhibitions and ticket sales
  • Be able to work in a busy cloakroom including manual lifting
  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

  • Full-time (Averages 5 days per week, 0940-1740)

Important dates:

  • Induction with Artisan People - 29th August (1 hour)
  • Induction at the museum - 2nd -6th September
  • Induction hours are 1000-1700 each day, with Fridays being a later finish.
  • Hours of work once you start the role are 0940-1740 (0940-2040 on Fridays) / 1100-1500 for part-time
  • Role starts on your fixed rolling rota from Monday 9th September.
  • Contracts continue until 8th March 2020.

Pay is £8.21 p/h, rising to £11.11 p/h after 12 weeks. Candidates are encouraged to apply as soon as possible with a CV and covering letter (addressing all aspects of the role).