Ticketing & Information Assistant, National Museum, Artisan People



Artisan People are recruiting ticketing and information assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible.

You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment. This role is focused on the box office and information desk positions in the museum, so prior experience in these posts is desirable.

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills

  • A commitment to providing the best visitor experience possible

  • Vigilance within surroundings and awareness of security issues

  • Excellent presentation, punctuality and reliability

  • Alertness for quick response to emergency situations and evacuations

  • Engaging with visitors, actively promoting exhibitions and ticket sales

  • Be able to work in a busy cloakroom including manual lifting

  • Experience working with a computer-based ticketing / booking system

  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

The role we are hiring for:

  • Full-time, variable shifts between 0850 and 1805 (2040 finish on Fridays), average of 36 hours a week

Important dates:

  • Induction with Artisan People - 29th August (1 hour)

  • Induction at the museum - 2nd -6th September

  • Induction hours are 1000-1700 each day, with Fridays being a later finish.

  • Hours of work once you start the role are variable shifts between 0850 and 1805 (2040 finish on Fridays), average of 36 hours a week.

  • Role starts on your fixed rolling rota from Monday 9th September.

  • Contracts continue until 8th March 2020.