Membership Advisor (Systems), British Film Institute


Membership Advisor (Systems)

Part time: 24.5 hours per week / 3 days per week

Salary £14,002 - £16,546 pro rata (based on £23,433 - £27,690 per annum) plus generous benefits package

We support flexible working

We are looking for a Membership Advisor to lead on BFI Membership systems to ensure that they support the delivery of excellent Membership experiences and to maximises member engagement, acquisition and retention.

You will have experience and understanding of coordinating the delivery of a customer facing or Membership scheme and dealing with a range of customer enquiries, as well as handling complaints. You will also have experience of hosting and delivering a compelling programme of Events, with extensive knowledge and experience of using databases and a track record of interpreting and utilising data to create useful reports and analysis.

This is a great opportunity to utilise your systems expertise to improve, maintain and deliver the BFI’s unique Membership offering for film fans, cinephiles and culture followers.

Based at BFI Southbank, you will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others.

Further details about the post can be obtained by visiting

The closing date for applications is Monday 30 September 2019.

First interviews will be held on Friday 18 September 2019.