Customer Experience Manager, VAULT Festival


VAULT Festival is looking for a Customer Experience Manager to work on the upcoming VAULT Festival 2020.

The Customer Experience Manager will work to ensure the smooth running of the Front Of House experience and department throughout the duration of VAULT Festival. Responsible for the planning, setup, staff training, live hours logistics, and evaluation of the FOH department; the successful candidate will be expected to implement systems that enable and empower an exceptional FOH Team who can provide the highest quality customer and visitor experience. 

This is a busy hands-on role at London’s biggest arts festival which requires energy, creativity, and tenacity.

VAULT Festival is London’s biggest, boldest and wildest arts and entertainment festival, hosting hundreds of events each year; reaching across theatre, comedy, cabaret, immersive experiences, late night parties, pop-up venues, and more. Now in its eighth year, VAULT Festival returns in 2020 from 28th January to 22nd March with a broad and diverse programme of more than 400 shows in venues throughout Waterloo. 

VAULT Festival is committed to being one of the fairest platforms in London for presenting innovative and daring work. Supporting artists, audiences and our staff equally is at the core of all we do. 

VAULT is committed to change; working to create an ever-improving platform and industry where artists, audiences, and staff are respected, supported and championed in a fully inclusive and diverse community. Join us underground for eight weeks of creativity, innovation and fun.

For a full job description and to apply for this position, visit

Deadline for applications: 5pm on Thursday 17th October.
Applicants should be available for an interview on either the 21st or 22nd October.