Head of Operations, Artisan People

  • 25th December 2019
  • London
  • Full time
  • Paid (£40k-50k)
  • Other, immersive experience
  • Tilly Thorneycroft


We are looking for a Head of Operations to work closely in supporting the day to day running of an attraction in West London, whilst supporting the Sales and Marketing departments in driving more sales.

You will give a welcoming, efficient, knowledgeable and friendly service. You will lead the Operations Team in the provision of high quality service across the venue and any third party suppliers in terms of contact centre, at the ticket desks and online and will personally manage and support the team during VIP and special event evenings, being a constant visible presence.

You will have a passion for providing and promoting an excellent experience for visitors and a proven track record of managing costs, supporting sales and increasing standards. You will have extensive experience of venue ticketing operations and related systems and strong financial analytical skills with the ability to present to senior management level. Excellent oral and written communication skills are essential, but familiarity with ticketing platforms is desirable.

We welcome applications from everyone. Please get in touch if you would like more information -