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Support and Extended Services Consultant, Tessitura Network

Description

The Tessitura Network is comprised of more than 600 of the world’s premiere arts and cultural organisations using a common technology, the Tessitura Software®, in order to achieve operational excellence. Our Network members include theatres, orchestras, performing arts centres, festivals, dance companies, opera companies, museums, galleries and university arts affiliated departments and venues. Company efforts are guided by a team of globally-located, highly-qualified industry professionals. Tessitura also develops related products and provides ongoing support and consulting services for Tessitura Software® user organisations.

The Support and Extended Services Consultant works from home is based in the UK and is required to travel to member organisations.

The consultant provides support and essential services to our members. Using our Helpdesk application, the consultant provides accurate and prompt troubleshooting assistance to users for the breadth of the Tessitura software to cover the areas of ticketing, fundraising, reporting, customer relationship management and online transactions. The consultant also provides support assistance via phone and using other tools such as web based desktop sharing applications. In addition to support, the consultant also undertakes consulting work; this includes but is not limited to report writing, creating customisations, training, Tessitura configuration and setup. 

Specific Responsibilities:

Assisting users in troubleshooting Tessitura issues.

Providing post implementation consulting, training and technical expertise in the use of Tessitura and related software at member organisations.

Providing consulting services to organisations that have subscribed to our Extended Services agreement.

Providing project management for licensee member upgrades, customisations and other projects as appropriate.

For Person Specification and to apply – visit: https://www.tessituranetwork.com/en/About/careers#current-positions