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Ticketing Assistant, Arts Tickets

Description

Arts Tickets are looking for an experienced Ticketing Assistant to join the team and help with sales, inventory management, customer service and system maintenance.

DUTIES:

- Maintain a thorough understanding of the show schedule, production details, ticketing prices & deals & communicate this information accurately & consistently.

- Ensuring agency call overs are inked in or marked back accurately & in a timely manner.

- Identifying, communicating and resolving any ticketing issues proactively & calmly, in liaison with the ticketing management.

- Answering phone calls and handling queries and delivering accurate information to customers.

- Communicating with the Front of House team during the incoming regarding any time critical issues, ticketing problems or relevant information in a calm, polite & collaborative manner.

- Helping to maximise ticket & ancillary sales & promoting the work of Arts Tickets on an ongoing basis.

- Representing Arts Tickets with diplomacy, discretion & courtesy, at all times & providing useful & accurate information about productions & facilities.

PERSON SPECIFICATION

REQUIRED:

- An organised, flexible approach to day to day responsibilities.

- A creative and resourceful approach to problem solving.

- A confident, friendly and professional manner.

- Demonstrable ability to prioritise effectively and remain calm under pressure.

- Ability to make quick decisions whilst maintaining high standards of accuracy.

- Excellent written & verbal communication skills.

- Computer literate, familiar with PC’s & Microsoft Office programs.

- Understanding of theatre operational structures.

- Understanding of Health & Safety practises in the workplace.

For further information please contact frankie@hartshornhook.com

To apply, please email your CV and cover letter to bethan@artstickets.co.uk