The General Manager will provide leadership and day-to-day operational management for the Natural Voice Network.

They will have delegated authority to make operational and financial decisions, enabling trustees to focus on governance, strategy, and long-term development.

Key Responsibilities:

Operational Management

• Manage the day-to-day running of the NVN, ensuring all activities are delivered efficiently and in line with the organisation's values and policies.
• Maintain and store confidential documents and archives.
• Work closely with the Administrator to ensure smooth coordination of membership services, communications, and events.
• Support the development and implementation of the NVN's strategic and annual plans.
• Represent the NVN in meetings and collaborations, acting as a central point of contact for members, partners, and external organisations.
• Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).

Financial Management

• Manage operational budgets and approve expenditure within agreed limits.
• Work alongside the Treasurer on financial planning, reporting, and compliance.
• Prepare financial reports, budgets, and forecasts.

Governance and Reporting

• Ensure systems are in place to support good governance, including accurate records, risk management, and compliance with relevant legislation.
• Prepare reports for the Trustee Board, highlighting progress, challenges, and key decisions.
• Keep policies and procedures up to date and support trustees in implementing policies and procedures.
• Oversee preparation of agendas, papers, and minutes for Trustee Board and working group meetings.
• Manage trustee induction.

Staff Supervision

• Line-manage the Administrator, setting clear priorities and providing regular supervision and support.
• Foster a positive, inclusive working culture consistent with the NVN's ethos.