The Head of Ticketing will provide strategic leadership for the organisation's ticketing function, ensuring activity maximises revenue, supports audience growth and delivers excellent customer experience. Working closely with the Director of Marketing and Communications, the role oversees pricing strategy, sales performance, CRM and ticketing systems, and audience insight.

You will lead and develop the Box Office team, champion high customer service standards, and use data and sales insight to inform marketing, programming and commercial decision-making. The role also acts as the organisation's senior authority on ticketing systems, data governance and sales performance, ensuring strong compliance with data protection and GDPR requirements.

We are looking for a candidate with significant ticketing or box office experience in a cultural or customer-facing setting, strong commercial and analytical skills, experience with CRM and ticketing systems, and proven leadership capability. Excellent communication and stakeholder management skills are essential.