The Visitor Experience Coordinator plays a vital supporting role in the seamless day-to-day running of the building and public-facing services
Job Description
The Lyric Hammersmith is one of the UK's leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre's home for more than a hundred and twenty five years. The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds. The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. Disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer.
Job Responsibilities
The Visitor Experience Coordinator plays a vital supporting role within the Visitor Experience team, working closely with the Visitor Experience Manager and Bars & Catering Manager to ensure the seamless day-to-day running of the building and public-facing services. Acting as Duty Manager on a rotational basis, the role contributes to the delivery of high-quality customer experiences across all visitor contact points, while supporting health & safety procedures and commercial operations, including merchandise. This role acts as a key operational link between departments, ensuring joined-up planning and delivery, and contributes to the development of a welcoming, safe, and engaging environment for all visitors. The role is predominately on-site and operational with an average of 80% of hours expected to work as duty manager; administrative tasks would typically be split between designated administrative time and some duty shifts
Deadline for applications: 10am on Monday 16 March 2026
To apply for the post, please:
• Complete an application form in type or black ink. Use the Supporting Information section on the form to explain why you are interested in this role and how your experience and skills match the person specification.
• Return the application form by email to [email protected] and fill up online equal opportunities monitoring form: https://lyric.co.uk/equal-opportunities-form/
• Do not submit CVs, as these are not accepted.
We are the Lyric Hammersmith Theatre. We are the civic and creative heart of West London. We believe that everyone deserves to experience the life changing impact of theatre.
