Responsible for the day-to-day running of a dynamic and agile front-line team to ensure consistent and high quality service across all customer-facing operations. Managing the Duty Managers, Sales and Donations Assistants and Front of House Team this role will ensure the Palace Theatre and Museum are efficient and welcoming space for everyone. This role will be responsible for generating income through our sales and conferencing function and leading the way to achieve critical sales and donations targets. This role will assist the Cultural Services Manager in commercial programming of the Theatre