The Welcome Team are the first point of contact for visitors and is integral to the overall experience visitors have while at the museum. The Welcome Team Assistant will be part of the museum's Welcome Team, creating and embedding a thriving culture of exceptional customer service, delivering a great welcome for our visitors and working closely with wider museum colleagues to help deliver exceptional experiences for visitors every day. You will be responsible for dealing with all types of visitor admissions and enquiries, working towards agreed sales targets, as well as being present in the wider museum spaces, actively engaging with visitors, sharing your knowledge and stories and helping bring the place alive as part of a vibrant, forward-thinking museum. Working as part of a team, your work will help put the visitor at the heart of everything we do. Some weekend and Bank holiday working will be required, as well as some evening work for events, previews etc.