Full-time: 35 hours per week Salary: £29,999 per annum inclusive of London Allowance Contract type: Fixed-term 12 months Hybrid work: available after probationary period The Academy's ICT department touches all aspects of the Academy's work, including our teaching, performance and professional services activities and is responsible for providing a professional and responsive service to over 1,000 IT users across the Academy's student and staff population. It ensures the Academy's technology environment is reliable, secure and effective. We are looking for an enthusiastic and customer focussed individual to be the first point of contact for all IT enquiries, delivering 1st line technical support and ensuring smooth administrative processes within the ICT department. You will support the day to day operation of the Academy's technology systems through incident logging, resource coordination, procurement assistance, and user setup and onboarding. More information and an online application are available on https://www.ram.ac.uk/jobs. Completed applications must be received by 23.59 (midnight) on Sunday 22 March 2026. Interviews are expected to take place on-site on Wednesday 1 April 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application.