Do you have advanced Tessitura expertise and an understanding of CRM workflows? Do you enjoy working in a consultative capacity and making positive change through technical projects? Are you a data-nerd, proficient in SQL, who can build dashboards for fun? We are looking for an experienced CRM Manager to be the lynchpin between our systems and people, fostering both positive engagement and designing robust processes with a clear and collaborative approach to our use of Tessitura. Responsible for the administration, optimisation and ongoing development of the RSC's Tessitura platform, this role will support our ticketing, fundraising and learning activities as well as our business processes and teams in Finance and IT. In this role you will ensure data integrity, support cross department functions, provide reporting and analytics and support integration and upgrade projects for the business. In addition, we are looking for someone who is comfortable working to, and supporting the development of a product roadmap to ensure the right work is prioritised at the right time, ensuring organisational effectiveness and efficiency. This is a full-time, permanent position based in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday. We are committed to a culture of flexible working, and this role will provide the opportunity for some flexibility in hours and location of work, ensuring that the specific remit of the role is delivered. We are committed to building a diverse workforce and welcome applications from all individuals. The Royal Shakespeare Company (no. 212481) is a registered charity.