Hours: Part-time; core shifts being Monday 10am-3pm; Friday 9:45am-3pm (5pm during summer months); Sunday 12-8pm Salary: Full time equivalent of £26,422 per annum (hourly rate of £13.55) Overview: - Offer a smooth, professional and positive customer experience at all times; meet and greet visitors to JW3, providing an inviting and warm welcome that reflects our values. - Be one of the first points of contact for enquiries about JW3 events on the phone, by email or in person - Take bookings and sell tickets for JW3 events, on the telephone or in person, using the Spektrix booking system and 'Up sell' other events, memberships - Address enquiries, comments and complaints promptly and effectively, communicating these as necessary to other members of staff and/or the Manager. - Efficiently utilise the Spektrix Box Office system, including but not limited to: entering new information on to Spektrix as and when supplied; continuous monitoring of Spektrix to remove "broken email addresses"; cleaning duplicates - Maintain knowledge of the programme of events and activities available and upcoming, and be able to provide information about these events and respond to any associated enquiries. - Sell merchandise before/after events as and when required. - Help facilitate the smooth flow of internal communication between Front of House and the Programming, Venue Hire and Operations Teams. - Undertake cash-handling as and when needed. - Be a point of contact to people arriving at the JW3 office for meetings. Full details are outlined in the job description accessible on JW3's Jobs page.