Sales and Office Assistant - Full time/Part Time
Russell & Chapple Closing date: Tue, 31 Mar 2026
- Part time
- £25k-£30k
Tue, 17 Mar 2026 "> published -
Job Summary
Job Description
This is a position of responsibility in the business, working closely with the site Manager and Customer Service Supervisor to ensure the smooth and efficient running of the office and sales operation. On a day to day basis the job will mainly involve the mail order function of the business. This includes taking and processing orders, dealing with customer enquiries and taking payment as well as managing online orders through our websites.
It will be 4 days a week from 9:30am-6pm with an hours unpaid lunch
Job Requirements
Person Specification
This position requires the following qualities and experience:
Essential
Commercial experience, ideally in a retail or mail order context
Professional telephone manner
The ability to work in a pressurised environment, meeting daily deadlines for order processing and dispatch
Ability to work unsupervised, make decisions and use own initiative
The ability, and proven experience of establishing and developing productive relationships with customers
High levels of motivation and the ability to motivate others
Problem solving abilities
Ability to display high levels of accuracy
Numerate
IT skills, including a working knowledge of Excel
Desirable:
Good knowledge of artists' materials, ideally with a specialist knowledge of painting supports
Familiarity with sales software
Knowledge of digital printing
Knowledge of textiles
Job Responsibilities
The chosen candidate will be expected to become competent in using the computer system to access customer information and process sales orders.
Customer Services, including:
Taking orders by phone, e-mail & e-commerce sites
Processing orders, including taking payment & arranging dispatch
Controlling the flow and scheduling of orders
Managing couriers and freight forwarding logistics
Communicating effectively with the warehouse, retail, production and delivery companies to ensure the timely dispatch and delivery of orders
Communicating effectively with customers at all stages of the order process, including managing the status of on-line sales
Ensuring that all sales leads, enquiries, and quotations are resolved in a timely and efficient manner
General administrative duties, including office management and record keeping
Useful Links
Job Overview
- Job Title: Sales and Office Assistant - Full time/Part Time
- Salary: £25k-£30k (pro-rata)
- Hours: Part time
- Artform: Visual arts
- Role: Admin, Secretarial & PA
- Contract: Permanent
- Closing date: Tue, 31 Mar 2026
-
Location:
| view on Google MapsLondon
Job: Sales and Office Assistant - Full time/Part Time
Job: Sales and Office Assistant - Full time/Part Time
Organisation: Russell & Chapple
Postcode: WC1E 7QE
How to Apply
Please send a CV and Cover letter to Matthew Walt [email protected]. Deadline is Midnight on the 31/3/2026
- Contact name: Matthew Walt
- Contact email: [email protected]