Sales and Office Assistant - Full time/Part Time

Sales and Office Assistant - Full time/Part Time

Russell & Chapple Closing date: Tue, 31 Mar 2026

Artform: Visual arts
Role: Admin, Secretarial & PA
Contract: Permanent
London
  • Part time
  • £25k-£30k

Tue, 17 Mar 2026 "> published -

Job Summary

A mix of retail, phone sales and office/admin related work with an immediate start.

Job Description

This is a position of responsibility in the business, working closely with the site Manager and Customer Service Supervisor to ensure the smooth and efficient running of the office and sales operation. On a day to day basis the job will mainly involve the mail order function of the business. This includes taking and processing orders, dealing with customer enquiries and taking payment as well as managing online orders through our websites.

It will be 4 days a week from 9:30am-6pm with an hours unpaid lunch

Job Requirements

Person Specification

This position requires the following qualities and experience:

Essential

Commercial experience, ideally in a retail or mail order context
Professional telephone manner
The ability to work in a pressurised environment, meeting daily deadlines for order processing and dispatch
Ability to work unsupervised, make decisions and use own initiative
The ability, and proven experience of establishing and developing productive relationships with customers
High levels of motivation and the ability to motivate others
Problem solving abilities
Ability to display high levels of accuracy
Numerate
IT skills, including a working knowledge of Excel
Desirable:

Good knowledge of artists' materials, ideally with a specialist knowledge of painting supports
Familiarity with sales software
Knowledge of digital printing
Knowledge of textiles

Job Responsibilities

The chosen candidate will be expected to become competent in using the computer system to access customer information and process sales orders.

Customer Services, including:
Taking orders by phone, e-mail & e-commerce sites

Processing orders, including taking payment & arranging dispatch

Controlling the flow and scheduling of orders

Managing couriers and freight forwarding logistics

Communicating effectively with the warehouse, retail, production and delivery companies to ensure the timely dispatch and delivery of orders

Communicating effectively with customers at all stages of the order process, including managing the status of on-line sales

Ensuring that all sales leads, enquiries, and quotations are resolved in a timely and efficient manner
General administrative duties, including office management and record keeping

Useful Links

Job Overview

  • Job Title: Sales and Office Assistant - Full time/Part Time
  • Salary: £25k-£30k (pro-rata)
  • Hours: Part time
  • Artform: Visual arts
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Tue, 31 Mar 2026
  • Location:
    London
    | view on Google Maps

Job: Sales and Office Assistant - Full time/Part Time

Job: Sales and Office Assistant - Full time/Part Time

Organisation: Russell & Chapple

Postcode: WC1E 7QE

How to Apply

Please send a CV and Cover letter to Matthew Walt [email protected]. Deadline is Midnight on the 31/3/2026