Customer Service Assistant, Flints - Fixed Term, Part Time Contract

Job Summary

The role’s main purpose is to serve customers over the telephone, email, and internet. You will need to assist customers with problems as necessary and working as part of the Sales and Customer Services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Job Description

Key Duties:

To ensure orders for customers are raised promptly and accurately.

To respond to emailed orders and enquiries as necessary.

To ensure complaints and issues raised by customers are quickly resolved.

To liaise with couriers regarding customers' orders.

To receive and deal with incoming calls to the company.

Rate of Pay:

A starting rate of £15.32 per hour is offered.

Period of Contract/Hours:

This is a fixed-term, part-time contract ending on 11 December 2026 and is subject to a three-month probationary period from the start date.

The standard working week is 22.5 hours, 10am - 2:30pm, Monday to Friday.

Overtime may be available. An overtime rate of time and a half applies once more than 40 hours have been worked in a week.

Employee Benefits:

Holiday: Starting with 28 days' annual leave (pro rata) including bank holidays, with extra days added over time to reward long service.

Pension: Workplace pension and salary sacrifice pension scheme.

Location:

Flint Hire Supply Ltd, Unit 2 Newton's Court, Crossways Business Park, Dartford, DA2 6QL

Job Requirements

The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates must be able to communicate effectively with customers over the phone and deliver a high standard of customer service.

The department can get very busy so the ability to work effectively when under pressure is essential.

Applicants must have the right to work in the UK.

Job Overview

Job Title: Customer Service Assistant, Flints - Fixed Term, Part Time Contract
Salary: £25k-£30k (pro-rata)
Hours: Part time
Artform: Combined arts
Role: Customer Service
Contract: Temporary
Closing date: Mon, 30 Mar 2026
Location:

London

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Job: Customer Service Assistant, Flints - Fixed Term, Part Time Contract

Organisation: Flint Hire & Supply

Postcode: DA2 6QL

How to Apply

Please apply in writing to [email protected] with a covering letter and CV. 

Closing date: 12pm, Monday 30th March 2026.

We will be looking to hold interviews on either Wednesday 8th or Thursday 9th April and for the successful candidate to start on or around 18th May 2026.

Please let us know if you require any reasonable adjustments during the recruitment process. Interviews are typically conducted via Zoom; however, if you are unable to attend remotely and need an in-person interview, please inform us.

Flints is an equal opportunities employer and welcomes applications from all backgrounds.

Contact name: Talia Scholar
Contact email: [email protected]

About Flint Hire & Supply

Established in 1981 to provide the theatre industry with a single source for specialist theatre hardware and paints, Flints cater for Stage Managers, Production Managers, Workshop Managers, Scenic Artists, Engineers, Carpenters, Painters and Propmakers.

Flints are the major retailer of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry.

Find out more