Outline of Specific Functions:

- Handle customer enquiries and resolve any issues related to online orders
- Provide knowledgeable advice and recommendations for titles in the retail catalogue, and specifically on Concord Theatricals publications
- Provide personalised service to key customer accounts, including creating quotations and invoices
- Manage relationships with third-party vendors and service providers including coordinating the supply of outside-published titles
- Manage in-house inventory, including the processing and dispatch of book orders
- Maintain accurate and current product information for the online retail catalogue
- Liaise with the Publications team on setting up titles to order
- Assist the Finance team on allocating incoming payments, revenue recovery and credit control
- Participate in marketing initiatives to promote Concord Theatricals products
- This is a general outline and not an exhaustive list of responsibilities.