Reception Supervisor

Reception Supervisor

The London Library Closing date: Wed, 08 Apr 2026

Artform: Libraries
Role: Admin, Secretarial & PA
Contract: Permanent
London

Mon, 23 Mar 2026 "> published -

Job Summary

Be responsible for the efficient running of the Library’s Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.

Job Description

c.£37,500 per annum, plus benefits

St James's Square, London SW1

35 hours per week, Monday to Friday, 9.30am - 5.30pm, with occasional Saturday and evening work.

We are seeking a Reception Supervisor, responsible for the efficient running of the Library's Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.
In this pivotal role, you will:
Manage our small team of Membership Assistants who cover the main entrance reception desk
Answer questions about membership and services in person, by phone and email, giving tours to prospective members and assisting with membership processing and administration.
Liaise closely with the Membership and Marketing departments, ensuring that Reception staff are aware of current member offers and other activities relevant to the recruitment and retention of members.

Job Requirements

About you
Good general education to at least A-Level standard or qualified by experience, with a good level of literacy and numeracy (GCSE English and Maths at grades A-C or equivalent)
Proven experience of supervising staff that provide excellent customer service in a customer-service environment, preferably in the charity, cultural or Not For Profit sector.

Exceptional inter-personal and communication skills with the ability to convey information clearly and courteously, face to face, by telephone or email.
Successful performance management experience, ensuring that you can lead and contribute effectively to the team and be able to organise your own and others work and time effectively.

Personal attributes include:
Pleasant, approachable, welcoming, helpful, and responsive even under pressure
Being flexible, willing to turn a hand to whatever needs doing on occasion, whilst being patient, resilient and with a good-humoured approach to problem-solving is essential.

Job Overview

  • Job Title: Reception Supervisor
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Libraries
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Wed, 08 Apr 2026
  • Location:
    London
    | view on Google Maps

Job: Reception Supervisor

Job: Reception Supervisor

Organisation: The London Library

Postcode: SW1Y 4LG

How to Apply

· The Library welcomes applications from all sectors of the community. All applicants will be considered on the basis of their merits and abilities for the post.

· We can only consider candidates with the current right to work in the UK.

· We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.