Working closely with the Communications Manager, you will help ensure a consistently high standard of customer service and communication across multiple channels. Your responsibilities will include supporting customer enquiries, assisting with ticketing queries and refund processes, and helping manage communications before, during and after events.

This will be a fantastic opportunity to gain hands-on experience working across large-scale cultural and seasonal events while helping to deliver clear, engaging and effective communications to thousands of customers.

The role begins in May 2026 and runs through to January 2027, with varying weekly commitments depending on the time of year.
- May and June - 24 hours (3 days) a week
- July to December - 40 hours a week (5 days) a week
- Weekend work required around Kendal Calling (late July/early August) and our festive Light Trails (mid November - December)

We are looking for someone with excellent written communication skills who can adapt their tone for different audiences, from customer enquiries to operational messaging. Strong organisational ability, attention to detail, and the confidence to work collaboratively across teams are essential.

Deadline for applications is noon on Friday 10th April 2026