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Operational Management
Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards.
Manage all internal operations and external service providers to deliver a seamless visitor experience.

Business Planning and Performance
Work with the Executive Director to develop and deliver the annual business plan and budget.
Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met.

People Management
Provide effective line management for the Visitor Experience Manager and AV Technician.
Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director.
Promote a positive, collaborative, and inclusive workplace culture.

Health, Safety and Compliance
Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation.

Customer Experience and Commercial Development
Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively.
Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives.

Collection and Content Oversight
Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content.

Corporate Hospitality
Develop detailed event plans and provide hands-on support to event teams throughout execution.