Volunteering Officer- 22 Hours Per Week
Imperial War Museum Closing date: Mon, 13 Apr 2026
- Part time
- £20k-£25k
- Apply now
Thu, 26 Mar 2026 "> published -
Job Summary
Job Description
Volunteers are central to the experience we offer at all IWM branches. As a Volunteering Officer, you will help ensure that volunteers feel welcomed, supported and confident in their roles, shaping their experience and, in turn, the experience of our visitors, staff and a global volunteer community.
You'll play a key role in recruiting, training, engaging and supporting volunteer teams, ensuring day to day operations run smoothly and safely. Working closely with leaders from Visitor Experience, Learning & Engagement, Membership, Conservation, Curatorial and more, you'll continue to build a thriving volunteer culture that accelerates IWM's mission and maximises our impact.
Job Requirements
We'd love to hear from you if you have:
Experience working with the public in a customer facing environment, ideally in heritage, tourism or cultural settings.
Knowledge and experience of working with volunteers.
Strong communication skills and the ability to build rapport with a wide range of people.
Confidence presenting or briefing groups in an engaging way.
Experience motivating individuals and supporting others to reach their potential.
A flexible, solutions focused approach and ability to adapt to changing demands.
A genuine desire to work with and support the public.
Job Responsibilities
Leading and motivating volunteers to help them deliver exceptional experiences for visitors
Coordinating volunteers day to day: meeting and greeting, running pre-shift and post-shift briefings, assigning duties and carrying out welfare checks
Organising rotas and ensuring volunteer cover is consistent and well planned across your branch
Supporting volunteer recruitment, selection, onboarding and training programmes
Acting as the main point of contact for your volunteer team, offering guidance, information and pastoral support
Managing volunteer data and rotas using Better Impact, and generating reports to identify trends or gaps
Championing a positive, inclusive volunteer ethos across the organisation
Collaborating with colleagues across IWM to deliver effective volunteer engagement that supports operations and visitor experience.
Providing advice to managers on volunteer involvement and scaling volunteer activity where needed
Supporting income generation activities
Useful Links
Job Overview
- Job Title: Volunteering Officer- 22 Hours Per Week
- Salary: £20k-£25k (pro-rata)
- Hours: Part time
- Artform: Museums
- Role: Customer Service
- Contract: Permanent
- Closing date: Mon, 13 Apr 2026
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Location:
London
How to Apply
Apply via our jobs site
- Contact name: Gavin
- Contact email: [email protected]
About Imperial War Museum
IWM tells the story of people who have lived, fought and died in conflicts involving Britain and the Commonwealth since the First World War.
We challenge people to look at conflict from different perspectives, enriching their understanding of the causes, course and consequences of war and its impact on people’s lives.
Our staff play a crucial role in caring for our unique collections, welcoming our visitors to our five branches and ensuring we continue to preserve and share powerful personal s