The Ticketing & Sales Manager role

Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can.

The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You'll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections.

You'll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You'll develop an excellent relationship with our producers and provide them with a first-class service - whether that is reporting to them in an agreed format or manging their ticket allocations successfully.

You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you'll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs.