Deputy Customer Experience Manager

You'll report to the Customer Experience Manager and be responsible for the Customer Experience Supervisors, Stock Supervisor and Customer Experience Team Members. You'll also work closely with the Venue Management Team and other venue departments.

The Deputy Customer Experience Manager is responsible for supporting the Customer Experience Manager to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:

Please note, your role may involve working with children or vulnerable people.

Key responsibilities

Retail Operation

As part of the Customer Experience Management team, lead the wider team to deliver a seamless Front of House operation.
Contribute to the review of systems and processes so the operation can be further developed to help achieve greater profits.
Ensure all shows are sufficiently staffed, whilst maximising all sales and keeping costs to budget.
Ensure the Front of House operation is managed and presented to the highest standards and fully complies with Health and Safety, Licencing and Hygiene Rules and Regulations.
Assist and Lead in the Duty Management of shows.
Work with CEM to review food and hospitality offers in Front of House spaces including Ambassador Lounge and Royal Room.
Follow the ATGE Food Safety Management System and ensure compliance across the Front of House operation.
Customer

Proactively contribute to the creation of opportunities to enhance the customer experience by initiating and undertaking specific improvement projects.
Positively communicate with customers on all feedback received either in advance, during or following their visit.
Help to lead the team in creating a strong customer centric culture.
Work with central departments to ensure a premium offer is available for all customers.