Head of Ticketing

Head of Ticketing

Lightroom Closing date: Thu, 09 Apr 2026

Artform: Visual arts
Role: Marketing & Digital
Contract: Permanent
London

Thu, 26 Mar 2026 "> published -

Job Description

ABOUT THE ROLE

Lightroom seeks a strategic and commercially astute Head of Ticketing to drive operations and revenue growth. You will oversee the ticketing team and CRM system, working closely with the marketing and leadership team on sales strategies. The ideal candidate possesses expert CRM knowledge, strong troubleshooting abilities, and the skill to analyse complex datasets to inform business decisions.

Job Requirements

CRM, Technology, and Finance
Serve as the primary owner of the CRM system, maintaining data integrity and acting as the lead contact for the CRM account team.
Manage dynamic pricing, promotions, and inventory to maximise attendance and revenue.
Oversee the setup of events in the CRM, ensuring data accuracy across all booking types.
Manage internal and external reporting; regularly review system performance and research alternative technology options.
Perform financial reconciliation of ticket sales and maintain all auditing procedures.
Oversee ticketing hardware (printers, scanners, PDQs) and software integrations such as CrowdEngage.

Job Responsibilities

Team and Policy Management
Line manage the Ticketing Manager and oversee the wider team to ensure efficient day-to-day operations.
Act as the lead representative for the ticketing department in all internal and external meetings.
Ensure all customer communications are seamless and manage escalated complaints or dispute resolutions.
Update and communicate ticketing policies, ensuring strict adherence to the latest Data Protection legislation.

Sales Strategy and Market Trends
Lead sales strategies for access, schools, and group sales, while managing relationships with external agencies and affiliates.
Work with the marketing team to inform campaigns and sales-led promotions.
Proactively identify sales opportunities by reviewing patterns and tracking industry trends or emerging technologies.

Useful Links

Job Overview

  • Job Title: Head of Ticketing
  • Salary: £40k-£50k
  • Hours: Full time
  • Artform: Visual arts
  • Role: Marketing & Digital
  • Contract: Permanent
  • Closing date: Thu, 09 Apr 2026
  • Location:
    London
    | view on Google Maps

Job: Head of Ticketing

Job: Head of Ticketing

Organisation: Lightroom

Postcode: N1C 4DY

How to Apply

To apply, please submit your CV and Cover Letter via the link, under the advert for this role by midday on the 9th of April. More details can be found at lightroom.uk

Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role.

First round interviews will be taking place w/c 13th April.

We kindly request that you fill in an Equal Opportunities Monitoring Form either via this link or the web page.

Should you require any assistance with your application, please reach out via email to [email protected] or call 020 3030 5321. We look forward to receiving your application.

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.