Senior Membership Officer, Data and Insights

Senior Membership Officer, Data and Insights

Royal Museums Greenwich Closing date: Sun, 12 Apr 2026

Role: Admin, Secretarial & PA
Contract: Permanent
London

Fri, 27 Mar 2026 "> published -

Job Summary

We are looking for a Senior Membership Officer, Data and insights to join our Commerce and Visitor Experience team.

Job Description

This is a full-time, permanent role in Band 5 - Management and Proficient Specialists. Core hours of work will be 36 per week, working 5 days between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required. This is primarily an onsite, office based role.

Salary: £36,900 per annum

We encourage you to read the attached job description/person specification before applying for this role.

Interviews are pencilled in for w/c Monday 20th April.

Benefits

We offer:

- A generous pension scheme and life cover after 1 years' service
- 22 days annual leave (rising to 25 after 1 year) plus bank holidays
- 40% discount in our caf s, 30% in our shops
- Interest-free loans (travel, bike, gym, learning)
- Free entry to exhibitions at partner museums and galleries
- Flexible and hybrid working options
- A culture that celebrates individuality, collaboration, and innovation

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

Job Requirements

The successful candidate will need to have experience of working for a Membership organisation in an administrative role within a museum/heritage/charity environment, strong experience of using a CRM or similar database, excellent working knowledge of Direct Debits, and excellent data entry skills with a keen eye for detail. The role holder will be a confident and proficient user of Microsoft Excel for data analysis and manipulation, organised and hardworking with the ability to prioritise workloads and manage competing demands, and a motivated and proactive team player. A friendly, supportive, adaptable, and approachable communication and listening style is essential for this role.

Job Responsibilities

Working in the Commerce and Visitor Experience team and reporting to the Senior Membership Manager, the Senior Membership Officer, Data and Insights will contribute to the continued growth and success of the Membership scheme at Royal Museums Greenwich. Key responsibilities include the oversight and development of the Membership database and CRM, supporting the delivery of a robust recruitment and retention programme through data insights and segmentation, providing excellent administration and customer service to all Members and prospective Members, and training and engaging teams across the Museum with the Membership offer, ensuring organisational buy-in and collaborative working.

Job Overview

  • Job Title: Senior Membership Officer, Data and Insights
  • Salary: £30k-£40k
  • Hours: Full time
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Sun, 12 Apr 2026
  • Contact email: [email protected]
  • Location:
    London
    | view on Google Maps

Job: Senior Membership Officer, Data and Insights

Job: Senior Membership Officer, Data and Insights

Organisation: Royal Museums Greenwich

Postcode: SE10 9NF

Contact Details