Deputy Ticketing and Sales Manager

The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first-class customer experience. This role primarily supports the Ticketing and Sales Manager to manage the venue's ticketing operation and achieve sales targets but also is a key role for supporting our customer's journeys, and particularly our venue's accessibility. This is an exciting new role which will help deliver the longer-term growth strategy of the venue.

Please note, your role may involve working with children or vulnerable people.

Key responsibilities

Ticketing Operation

Assist the Ticketing and Sales Manager with the careful management of inventory to maximise the sale of tickets and collaborate with the central inventory team to ensure all data is accurate.
Assist with the implementation of a clear ticketing strategy for each show with precise inventory management guidelines as instructed by the Ticketing and Sales Manager and promoters.
Assist with the build and maintenance of shows on the ticketing system including add-ons and VIP packages.
Contribute to the accurate and timely set up for priority and public booking periods and associated communications.
Execute reports and share information with relevant parties including other ATG departments, promoters/producers and third parties where necessary.
Liaise with internal departments and visiting companies via the Company Manager to manage ticket requests and allocations to maximise yield on ticket sales.
Assist with the reconciliation of sales.
Take the lead on fulfilling the ticketing requirements of our secondary space, The LINK, and other in-venue events including Creative Learning initiatives and corporate hires.