Visitor Services:
To ensure that all visitors receive excellent care and service, and to ensure that their experience is enjoyable whilst maximising income generation across all activities for the Museum.
To lead the volunteer front of house team in their daily tasks.
To work at the Museum's main reception desk or shop, to welcome visitors, sell tickets and provide information as appropriate.
To help maintain the highest standards of visitor service and care.
To set up facilities to support the needs of our visitors or special groups as required.
To assist in setting up galleries and learning spaces to support our learning programme, public programme, and venue hire.
To oversee events at the Museum.
To ensure the highest standards of presentation are maintained, including all areas within the museum buildings and the grounds.
To ensure all email enquiries are dealt with in a timely manner.
To liaise with potential venue hire clients and book in their events.

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