Operations & Administration Manager

Operations & Administration Manager

JAM Closing date: Sun, 17 May 2026

Artform: Performing arts
Role: Admin, Secretarial & PA
Contract: Hybrid
UK-wide

Fri, 01 May 2026 "> published -

Job Summary

Become central to an ambitious arts organisation with an international profile & strong sense of purpose. The role is for someone who is highly organised, motivated & flexible, enjoys taking ownership, moves confidently between different work & wants to grow within a dynamic cultural organisation.

Job Description

Working closely with the Artistic Director & wider JAM team, the Operations & Administration Manager will help keep the organisation running smoothly across operations, artist liaison, systems, fundraising support, communications & event delivery. No applicant is expected to arrive with proficiency in every area of the role.

Working pattern: 4 days per week, 9am - 5pm; hybrid, (2 days in King's Cross & 2 days from home)
Position: Freelance
Rate: £125 per day (equivalent to £25,200 pa)
Application Deadline: Sunday 17 May, 11:59pm. Interviews will follow shortly
Start: August 2026. Flexible for the right candidate

JAM is not looking for someone who already knows every system or every part of the job inside out. Substantial training will be provided on the job & the successful candidate will be supported by an experienced team. We are looking for someone with the motivation & adaptability to learn quickly, ask good questions & grow into the role.

What matters most is a willingness to learn, strong instincts for administration, sound judgement, the ability to work with care, energy & initiative.

Job Requirements

Essential
Excellent organisational skills & close attention to detail.
Strong written & verbal communication.
A warm, professional manner & ability to build relationships.
Confidence managing multiple priorities & working across varied tasks.
The ability to work both independently & collaboratively within a small team.
Good digital literacy & confidence using standard office software.
A motivated, flexible & solution-focused approach.

Desirable
Experience working in an arts, charity, education or events environment.
Experience with CRM systems, ticketing platforms, email marketing platforms or database management.
An interest in contemporary music, cultural projects or artist development.
Experience supporting fundraising, reporting or compliance processes.

Job Responsibilities

Includes:
Operations & Systems Management
JAM database (CRM)
Donor, audience & artist records
Mailing list segmentation & reporting
Digital filing & document control

Compliance & Governance
Charity Commission reporting
GDPR
"Safe Workplace" documentation
Contracts & agreements
Risk assessments, licenses & compliance
Safeguarding & DBS documentation

Events & Festival Delivery
Ticketing system oversight & reporting
Audience data capture & reconciliation
Artist logistics & scheduling
Front-of-house coordination
Venue liaison & documentation

Communications & External Coordination
Composer development
Mailchimp
Performer & community liaison
Social media

Fundraising & Grant Support
Grant applications, supported by JAM team
Submission logistics & documentation
Funding pipelines & deadlines
Reports & evidence
Fundraising data dashboards

Donor & Relationship Support
Donor cultivation, liaison & tracking
Gift Aid documentation

Useful Links

Job Overview

  • Job Title: Operations & Administration Manager
  • Salary: £25k-£30k (pro-rata)
  • Hours: Part time
  • Artform: Performing arts
  • Role: Admin, Secretarial & PA
  • Contract: Hybrid
  • Closing date: Sun, 17 May 2026
  • Location: UK-wide

How to Apply

Visit www.jamconcert.org to apply.

You will be asked to submit a:
• CV
• a Personal Statement; no more than one page outlining your interest in the role & how your experience, skills & approach make you a strong fit for JAM.
• Name and contact details of one referee

CLOSING DATE: Sunday 17 May, 11:59pm

  • Contact name: John Frederick Hudson - Artistic Director of JAM for any questions you have.
  • Contact email: [email protected]