Customer Experience Advisor

Customer Experience Advisor

Theatre by the Lake Closing date: Tue, 26 May 2026

Artform: Theatre
Role: Admin, Secretarial & PA
Contract: Permanent
North West

Fri, 01 May 2026 "> published -

Job Summary

We’re looking for an enthusiastic Customer Experience Advisor to join our busy Customer Experience team. You’ll ideally have previous experience in a customer service related role and be passionate about delivering outstanding customer experience.

Job Description

This is a permanent role working an average of 40 hours per week over 5 days Monday to Sunday. Evening and weekend working will be included. 20 hours per week over 3 days Monday to Sunday would be considered.

Job Purpose

To ensure that all audiences, customers and participants have an excellent experience of Theatre by the Lake, from their initial enquiry through to their visit.

Undertake house management duties for performances, event management duties, and ticket sales duties.

Closing Date

The closing date for application is 5.00pm on Tuesday 26th May 2026

Interviews

Week commencing Monday 2nd June 2026

Salary - £27,976

Job Requirements

Essential

Confident IT skills, including use of MS Outlook, Word and Excel.

Ability to learn new systems quickly and adaptable to change.

Able to work unsociable hours and make own transport arrangements to get to and from the Theatre.

Quick and accurate data input skills.

Excellent communication skills face to face, on the phone and by email

Ability to engage with and adapt approach to a diverse range of customers/situations.

Ability to sell effectively and to be confident in increasing sales and upselling.

Good numeracy skills and the ability to deal accurately with cash and card transactions.

Ability to demonstrate understanding of how to defuse potentially difficult situations and resolve customer complaints.

For a full list of requirements please see the job description on the "Current Vacancies" page on the theatres website.

Job Responsibilities

House and event management

Undertake the role of Customer Experience Team Member on Duty for performances, acting on behalf of the licensee to ensure compliance with all licences and relevant legislation, organising Customer Experience staff and volunteers to ensure the smooth running of the Front of House operation;

Undertake the role of Event Manager for activities at Theatre by the Lake or outside locations;

To assist with the implementation of volunteer training sessions.

Sales

Undertake data entry, sales and administration using the Spektrix ticketing and CRM software;

Sell tickets and products for a range of events and promoters via various sales channels, applying fees, processing transactions and reconciling takings

Proactively and ethically upsell packages and ancillary items;

For a full list of responsibilities please see the job description on the "Current Vacancies" page on the theatres website.

Useful Links

Job Overview

  • Job Title: Customer Experience Advisor
  • Salary: £25k-£30k
  • Hours: Full time
  • Artform: Theatre
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Tue, 26 May 2026
  • Location:
    North West
    | view on Google Maps

Job: Customer Experience Advisor

Job: Customer Experience Advisor

Organisation: Theatre by the Lake

Postcode: CA12 5DJ

How to Apply

If you think that this is the next role for you and you have the skills and experience we’re looking for, then please send your CV with a covering letter explaining how you meet the criteria for the role along with a completed Equal Opportunities Monitoring Form to [email protected]

We’re committed to diversity and creating an accessible recruitment process. So, whilst we’re taking applications by CV, if this process doesn’t work for you then please let us know and we’ll happily consider an alternative such as a video application. You can contact us at [email protected] to discuss.