Location: St Pancras

Contract: Permanent

Hours: Full time (36 hours)

Grade: D

Salary: £27,706 per annum

About the role

The British Library Estates & Facilities Management department has an interesting and rewarding permanent vacancy for a Facilities Helpdesk Operator. The role is based in St Pancras, where we provide services and support for both our sites at St Pancras, London & Boston Spa, Yorkshire. If you have a broad knowledge and experience within FM (Facilities Management Services) then you may be the person we are looking for.
The ideal candidate must have a can-do attitude and be a motivated individual who is capable of confidently interacting verbally, face-to-face and over email with all of our users (staff, customers & on-site contractors). The ability to adapt to a situation and be flexible in providing the best possible support is essential to this role. Excellent IT skills required, including competency with Microsoft 365 software (Word, Excel & PowerPoint). The candidate should be capable of troubleshooting, diagnosing and resolving reported issues, as well as following up issues with our on-site contractors.

Training for our on-site systems, including our CAFM system, room booking system & our travel booking system will be provided, and can be built upon dependant on your own interests within the role. You would join an exciting and vibrant team of people that supports and encourages one another, where ideas are shared, heard, appreciated and implemented.

Moreover, the Library is a diverse, active, and fair environment to work in, providing a variety of regular webinars and programmes to progress and build upon staff knowledge and abilities in their roles, the Library seeks to empower each person based upon their individual merits and strengths, which in turn encourages the diverse environment the library has.
For more information, please refer to the Job Profile.