Front of House & Venue Manager

Front of House & Venue Manager

Southwark Playhouse Closing date: Sun, 17 May 2026

Artform: Theatre
Role: Customer Service
Contract: Permanent
London

Wed, 06 May 2026 "> published -

Job Summary

Southwark Playhouse is looking for a Front of House & Venue Manager to join our team, based at Southwark Playhouse Elephant. Responsible for the smooth running of all areas of Front of House, ensuring a welcoming environment for all our visitors and maximising all revenue opportunities.

Job Description

Job Purpose
The Front of House and Venue Managers are responsible for all designated front of house areas within Southwark Playhouse venues. This role will predominantly look after Southwark Playhouse Elephant while working closely with the Front of House and Venue Manager for Borough.

Leading the Front of House Team, they will be responsible for the delivery of a first-class audience and visitor experience at Southwark Playhouse. They will work closely with the Sales, Marketing and Communication departments towards delivering excellent service and maximising income. Health and safety is a key part of the role ensuring that all aspects of visitor and staff safety is of paramount importance, keeping abreast of and adhering to theatre policy and wider legislation. The role includes the oversight of all repairs and maintenance issues within the designated front of house areas, as well as a shared responsibly for maintaining building wide systems.

Your usual place of work and responsibilities will be Southwark Playhouse Elephant, with cover for Southwark Playhouse Borough duties as and when required.

Southwark Playhouse does not receive any regular funding or subsidy. The income generated through the Front of House department is vital. This role will ensure that all potential streams of revenue are identified and maximised.

A full copy of the job description is available on our website.

Salary: £38,587.50 per annum.

Job Requirements

Essential
At least one year experience in front of house management in an arts environment.

Confident team leader with proven experience successfully managing staff.

Positive attitude and drive.

Proven experience of leading on customer service delivery.

Ability to create a welcoming environment for a diverse range of building users.

Experience of setting and achieving sales targets.

Proven problem-solving skills.

IT literacy (Office365, Outlook, Teams etc.)

Strong numeracy and literacy skills.

Hold a personal license.

Desirable

Experience of working Front of House in a theatre.

Experience of working in or managing a kitchen.

Experience of managing budgets.

Detailed knowledge of Health and Safety legislation.

Have a valid First Aid Certificate (if not Southwark Playhouse will provide training as this is essential for the role).

Security, Fire, Health and safety related training.

Training in food safety management / food hygiene legislation.

Useful Links

Job Overview

  • Job Title: Front of House & Venue Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 17 May 2026
  • Location:
    London
    | view on Google Maps

Job: Front of House & Venue Manager

Job: Front of House & Venue Manager

Organisation: Southwark Playhouse

Postcode: SE11 4RX

How to Apply

Please visit our website and complete our application form.

Please note we are not accepting CVs for this application. Our recruitment process is part anonymized so we are not able to add CVs to applications.

If you require any assistance with your application or to apply in a different format to meet any access requirements please do email us at [email protected].

Deadline: Sunday, 17 May 2026 at 23:59.

Interviews will be held on 21st & 22nd May 2026.