Front of House/Duty Manager
City Academy Closing date: Mon, 18 May 2026
- Part time
- £30k-£40k
- Apply now
Mon, 11 May 2026 "> published -
Job Summary
Job Description
The FOH/Duty Manager acts as the primary on-site contact during operational hours, ensuring a welcoming and secure environment for tutors, students, clients and visitors. This role includes being a designated Fire Marshall and is responsible for reporting incidents, risks, and operations updates to senior management.
Title: Front of House/Duty Manager
Department: Operations
Position Type: Permanent
Hours: 30hrs hour per week, Monday - Friday, 16:00 - 22:30
Salary range: £ 33,000 pro rata per annum
Probation: 4 months
Location: Clerkenwell, London
Company Pension Scheme
Based in a creative, busy environment at our central studios in Clerkenwell
Job Requirements
Essential:
- Ability to work, in person at our studios 5 days per week.
- Prior experience in operations, facilities, or venue management, ideally within a creative or educational setting.
- Excellent communication and interpersonal skills.
- Confident decision-maker under pressure.
- Basic IT skills for reporting and documentation.
- Fire Marshal or Fire Warden certification (or willingness to obtain).
- First Aid qualification (or willingness to obtain).
Desirable:
- Strong understanding of health & safety and fire safety procedures.
- Experience in a performing arts or educational environment.
Job Responsibilities
Operational Management
Lead and motivate the Front of House team. Coordinate with Building Operations to maintain clean, safe, and properly set-up spaces. Oversee daily Herbal Hill operations, monitor activity to ensure policy compliance, and resolve issues collaboratively.
Fire Marshall Duties
Act as Fire Marshall during shifts, leading evacuations, coordinating response, and liaising with emergency services.
Incident Management & Reporting
Respond to medical, safety, behavioural, and facility incidents. Maintain daily logs, complete reports, and escalate risks appropriately.
Health & Safety
Ensure compliance with regulations and conduct routine hazard checks.
Customer Service & Representation
Handle enquiries and complaints, represent academy values, and support events and open days.
Administration
Complete additional tasks as directed.
Useful Links
Job Overview
- Job Title: Front of House/Duty Manager
- Salary: £30k-£40k (pro-rata)
- Hours: Part time
- Artform: Education
- Role: Customer Service
- Contract: Permanent
- Closing date: Mon, 18 May 2026
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Location:
| view on Google MapsLondon
Job: Front of House/Duty Manager
Job: Front of House/Duty Manager
Organisation: City Academy
Postcode: EC1R 5EG
How to Apply
Please complete an application form here by 5pm on 18th May 2026. Shortlisted candidates will be contacted.
- Contact name: Peter Spring
- Contact email: [email protected]
About City Academy
City Academy is one of London's leading creative and performing arts academies. We run adult courses in dance, acting, singing, creative writing, film-making and more. Established in 2007, City Academy has grown from a single venue to over 50 partner venues across London including Sadler’s Wells, LIFT, The Place and Soho Theatre. Our multi-studio complex in Farringdon has 13 studios across 5 floors frequently hired by theatre and screen production companies.