Qualifications and skills :
Experience in galleries, museums, luxury retail, cultural institutions, or hospitality.
Strong leadership and team development skills.
Excellent communication and interpersonal skills with high emotional intelligence.
Demonstrated ability to deliver consistent service standards in a client facing environment.
Experience with scheduling, rota management and/or multi site operations.
Highly organised with strong attention to detail.
Ability to manage cross departmental relationships and resolve operational challenges.

Behaviours & Attributes:
Warm, professional and service driven.
Calm under pressure and confident handling difficult situations.
Commercially aware with strong judgement.
Proactive, reliable, and accountable.
A champion of quality, consistency, and team morale.
Discreet and trustworthy.