We're looking for a dynamic, innovative, and inspirational team leader with experience of working in a commercial environment and a proven ability to exceed targets while delivering exemplary customer service. This is a revenue and customer experience focused hospitality role requiring a positive, motivational approach and a strong retail mindset. The postholder will play a key operational role in the development of our growth plan as we continue to expand the activities and initiatives delivered for our audiences.
This is a 15 month, fixed term, job-share role, working 2.5 days a week. The postholder will always work Mondays and Tuesdays, with one additional flexible day each week to meet business needs; one of the three days will be worked as a half day. The role includes duty managing 1-2 shows per week and is shared with another Customer Experience Manager. There is also the opportunity to undertake additional casual hours as a Duty Manager or Supervisor.

Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail-focused plans, and motivate team members to consistently meet and exceed targets. The role is responsible not only for the welcome of our audiences, but also for ensuring exceptional care is provided to casts and visiting companies backstage, creating a true home-from-home experience.

You will report to the Theatre Manager and work collaboratively alongside another Customer Experience Manager, jointly line managing the Deputy Customer Experience Manager and Assistant Customer Experience Manager, as well as overseeing the wider Customer Experience Team, including Duty Managers, Supervisors, and Team Members. You will collaborate closely with colleagues across the organisation, including ATG Head Office teams such as The Hospitality Team, contributing actively to the wider success of the venue. This post includes a mix of day, evening, and weekend working.