Operations Assistant

Job Summary

Park Theatre seeks an enthusiastic part-time Operations Assistant (28 hrs/wk). You will manage daytime building operations, oversee matinee performances, coordinate event scheduling, and lead our volunteer usher team in a vibrant arts environment.

Job Description

The Operations Assistant plays a vital role behind the scenes at Park Theatre, ensuring daily operations run smoothly. This permanent, part-time position (28 hours per week, Tuesday to Saturday starting at 9:30 AM) serves as a daytime Duty Manager and key support for the building.

Key Areas of Focus
Daytime Duty Management: Act as the face of the theatre during the day and for matinee performances, ensuring top-tier customer service and a welcoming environment for all visitors.

Scheduling & Systems: Keep the theatre's activities synchronised by updating event management software, managing internal calendars, and handling inbox queries.

Volunteer Management: Supervise, train, and rota our dedicated pool of volunteer ushers, ensuring proper front-of-house coverage for all public performances.

Job Requirements

Skills & Experience
Prior duty management experience, ideally within an arts or live performance venue.

Proven customer service skills with the ability to resolve complaints discreetly.

Familiarity with Spektrix, Artifax, or equivalent box office/event management software.

Experience managing staff or volunteers, including rota building.

Experience supporting patrons with access requirements or working accessible shows.

Strong IT, written, and numerical skills.

Personal Qualities
Calm, personable, and confident under pressure.

Self-motivated and capable of working unsupervised with high attention to detail.

Desirable (Not Essential)
Training/Qualifications in: Fire Marshal, First Aid, Evac+ chair, or Health & Safety management.

Personal License holder.

Job Responsibilities

Operations & Building Support
Act as Duty Manager: open the building, execute room/tech setups, and flag maintenance issues.

Welcome building users, deliver H&S inductions, and support Box Office with deliveries/queries.

Serve as a First Aider and Fire Marshal; manage refreshments for 'Dementia Friendly' sessions.

Scheduling & Admin
Program building activities into event software and manage the admin email inbox.

Build and manage the volunteer usher rotas to ensure full performance coverage.

Matinee Performance Management
Coordinate with technicians, stage, box office, and bar teams for smooth show delivery.

Manage house openings/closings, interval returns, and smooth entry for latecomers.

Lead H&S briefings and fire walks with ushers.

Complete post-show reports (Artifax/Spektrix) and maximize merchandise/programme sales.

Keep FOH displays tidy and ensure auditoriums are clean and secure post-show.

Useful Links

Park Theatre - Join the Team

Job Overview

Job Title: Operations Assistant
Salary: £25k-£30k (pro-rata)
Hours: Part time
Artform: Theatre
Role: Customer Service
Contract: Permanent
Closing date: Mon, 25 May 2026
Location:

London

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Job: Operations Assistant

Organisation: Park Theatre

Postcode: N4 3JP

How to Apply

Please submit a statement explaining, in no more than two sides of A4, what attracts you to the position and evidence of your ability to fulfil the role and meet the person specification. If you are submitting a job share application, please send us a joint letter and include how you would approach the shared role.

Please also submit a CV (or two CVs) outlining your skills, experience and/or training to date (no more than two sides of A4) and complete our Equal Opportunities Monitoring Form here: https://parktheatre.typeform.com/to/MGxq0BpT

If you’d like to submit your application in another format, please do not hesitate to do so.

Applications should be sent via email to [email protected]

For an informal conversation about the role, please email requesting to arrange a time to speak to the General Manager.

Contact name: Tom Bailey
Contact email: [email protected]

About Park Theatre

Park Theatre is a neighbourhood theatre with a global ambition. We’re committed to creating a working environment that reflects the broad diversity of our local community. We aim to foster a productive and supportive workplace that provides equal opportunities for all employees both on our stages and behind the scenes.

Find out more