Front of House Assistant
Tyneside Cinema Closing date: Fri, 05 Jun 2026
- Part time
- Under £10K
- Apply now
Tue, 12 May 2026 "> published -
Job Summary
Job Description
Front of House Assistants are custodians and guardians of outstanding customer service for all guests of Tyneside Cinema. You will support our guests when buying tickets at the Box Office, serving drinks at the Bar Caf or snacks at our concession stands, as well as seeing them into our screens. You may also be called upon to work private events, ensuring memorable experiences are created, while maintaining our venue to be clean and well presented.
Salary: £13.05 per hour
Contract: 12 hours per week
Hours: Shifts typically fall between 8:00 - 23:00, Monday-Sunday. Some overnight working may be required.
Please note, we can only take applications from those over the age of 18 years old
Job Requirements
Essential:
- Ability to deliver outstanding service to customers.
- Strong team player.
- High standards of cleanliness and hygiene.
- Adaptability and flexibility to cover various areas as needed.
- Health and Safety Awareness, knowledge of health, safety,
hygiene, and food safety standards.
- Excellent verbal and written communication skills.
- Able to efficiently handle customer enquiries and issues.
- Commitment to upholding service standards.
Desirable
- Previous experience in a similar role.
- Willingness to contribute to interdepartmental functions and
initiatives.
- Proactive in identifying areas for improvement.
- Ability to manage multiple tasks simultaneously.
- Interest in film, culture and the arts.
Job Responsibilities
- Work collaboratively to deliver excellence in service to all of our guests in all spaces.
- Encourage customers to engage with the full Tyneside offer.
- Full product knowledge of the offer across all venues.
- Serve food, snacks, and beverages to guests to the highest standard.
- Proactively maintain high cleanliness standards to ensure that the venue is spotless at all times.
- Take excellent care of the building and adhere to Cinema health, safety, hygiene, and food safety standards.
- Provide cover in any area of the building or department on an 'as needs' basis.
- Contribute to interdepartmental functions and continuous improvement.
- Support with customer queries via email where necessary.
- Any other duties as reasonably requested by a Line Manager.
Useful Links
Job Overview
- Job Title: Front of House Assistant
- Salary: Under £10K
- Hours: Part time
- Artform: Digital media
- Role: Customer Service
- Contract: Permanent
- Closing date: Fri, 05 Jun 2026
-
Location:
| view on Google MapsNorth East
Job: Front of House Assistant
Job: Front of House Assistant
Organisation: Tyneside Cinema
Postcode: NE1 6QG
How to Apply
To apply for the Front of House Assistant role, please read the job pack on our website. You will be asked to submit a CV, cover letter (optional) and complete and application form.
- Contact name: Beth Veitch
- Contact email: [email protected]
About Tyneside Cinema
Tyneside Cinema is a thriving arts hub, hospitality & private hire space and registered charity which aims to enrich people’s lives by thinking differently about and through film. Striving to provide a platform for marginalised members of our community, we're passionate about all aspects of film and food experiences and their potential to nourish, connect, reward, celebrate and educate.