Front of House Supervisor
Tyneside Cinema Closing date: Fri, 05 Jun 2026
- Part time
- £15k-£20k
- Apply now
Tue, 12 May 2026 "> published -
Job Summary
Job Description
Front of House Supervisors are responsible for ensuring the smooth cohesion and unified operation between cinema and hospitality spaces through effective leadership and efficient organisation. They are responsible for delivering excellent customer service standards across the organisation, upholding high standards of health and safety and ensuring high standards are met on a daily basis, through management and deployment of Front of House Assistants.
Job Requirements
Essential
- 2+ years experience of working in a customer service or hospitality environment.
- Understanding of Liquor License Conditions & Codes of Practice, Responsible Sale of Alcohol, Health & Safety, Food Safety policies, and Data Protection.
- Experience of supervising and managing others to achieve goals.
- Strong skills in coaching and delivering training to improve performance.
- Technologically proficient and able to keep up to date with advancements and implement change.
- Positive can-do attitude, friendly and personable.
- Excellent communication and interpersonal skills for delivery of high service standards.
- High levels of literacy and numeracy, and strong problem-solving skills.
- Ability to work flexibly.
Desirable
- First Aid trained
- Fire Warden trained
- Personal License holder
- Interest in film, arts and culture
- Level 1 Food Hygiene Certificate / Food Allergy Awareness Training
- Knowledge and experience with Tevalis or Spektrix platforms.
Job Responsibilities
- Line management of Front of House Assistants to drive service standards & ensure good housekeeping standards in all public spaces
- Full Key holder responsibility, including the daily opening, running, and closing of the building alongside all end of business closing duties
- Cashing up responsibilities and the safe lock-up of the entire business
- First point of contact, ensuring guest and business issues are handled effectively & managed to satisfactory conclusion
- Duty management of day-to-day operation of venue spaces, leading by example on guest service & supervising service delivery from Front of House assistants.
- Support the FOH Manager in people & performance management, including training and development of the team
- Work closely with other departments to ensure cohesive operations
- Ensure compliance with alcohol license conditions, responsible sale of alcohol, health & safety, data protection & food safety
- Manage resource & cost efficiencies
Useful Links
Job Overview
- Job Title: Front of House Supervisor
- Salary: £15k-£20k
- Hours: Part time
- Artform: Digital media
- Role: Customer Service
- Contract: Permanent
- Closing date: Fri, 05 Jun 2026
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Location:
| view on Google MapsNorth East
Job: Front of House Supervisor
Job: Front of House Supervisor
Organisation: Tyneside Cinema
Postcode: NE1 6QG
How to Apply
To apply, please read the job pack on our website. You will be asked to submit a CV, cover letter (optional) and application form.
- Contact name: Beth Veitch
- Contact email: [email protected]
About Tyneside Cinema
Tyneside Cinema is a thriving arts hub, hospitality & private hire space and registered charity which aims to enrich people’s lives by thinking differently about and through film. Striving to provide a platform for marginalised members of our community, we're passionate about all aspects of film and food experiences and their potential to nourish, connect, reward, celebrate and educate.